Recovery Representative

Eastern University; Chesterbrook (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Eastern University is seeking a Recovery Representative to respectfully recover past due and delinquent consumer accounts. You will research, investigate, and negotiate while maintaining trustful relationships and ensuring timely payments from both inactive and active accounts.

The role emphasizes counseling students on payments and options, collaborating with student accounts staff, and producing timely reports to the Director of Student Accounts in a professional, Christian mission-driven

Qualifications

• Bachelor’s Degree in an appropriate field.
• 0-2 years of experience in higher education, customer service and contact center.
• Attention to detail with problem solving and ability to work in both teams and independently.
• Excellent written and oral communication skills.
• Understanding and support for the University’s Christian mission.

Responsibilities

• Use system resources to identify, review, assign and contact consumers with past due balances.
• Counsel students on payments, arrangements and Private Alternative Loan options.
• Assist student accounts staff with in-house collections and outside vendors.
• Execute in-house collections communications (letters, emails, contracts, calls).
• Provide quarterly reports to the Director of Student Accounts.
• Serve as a point of contact for collection company inquiries.

Education

Bachelor’s Degree in an appropriate field

0-2 years of experience in higher education, customer service and contact center

Job description

Position Description

The Recovery Representative’s primary responsibilities will be torespectfully recover past due and delinquent consumer accounts. Asa recovery representative, you will research, investigate, analyzeand use negotiation methodologies, maintaining trustful customerrelationships and ensuring timely payments toward recovery goalsfor both inactive and active accounts.

Position Responsibilities

1. Use system(s) resources to identify, review, assign and contactconsumers that have past due and/or delinquent account balancesusing all points of contact.
2. Counsel students who are in University collections on payments,arrangements and Private Alternative Loan options.
3. Assist student accounts staff with any issues related toin-house collections and outside collections vendors, whilemaintaining accurate and timely reports regarding collections.
4. Execute in-house collections communication processes, includingprinting of collections letters, sending emails, paymentarrangement letters/contracts and outbound calls.
5. Provides quarterly reports and updates to the Director ofStudent Accounts.
6. Serves as a point of contact for collection company inquiries,and meet with collections representatives/vendors asnecessary.
7. Assist with department incoming calls, email and other specialprojects/ responsibilities as directed by management.
8. Maintain a pleasant demeanor and offers excellent customerservice in a sometimes-high pressure environment.
9. Embody values of compassion, integrity, justice and respect,synergistically achieving the department and university’s commonmission.

Qualifications

This is an entry-level position that prefers a Bachelor’s Degree inan appropriate field with 0-2 years of experience in highereducation, customer service and contact center. Attention todetail, with an eye for problem solving and have the ability towork both in workgroups and independently, and sensitivity tomatters of confidentiality are required. Excellent written and oralcommunication skills are essential, to effectively interact withcurrent and prospective students, parents, and college personnel.It is essential that the incumbent exhibits an understanding of,and support for, the University’s Christian mission.

The person in this position must be available, when required, toattend training, orientations, open houses, and workshopsoff-site.