Student Accounts Recovery Specialist

Eastern University's College of Education; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Eastern University's College of Education is seeking an entry‑level Recovery Representative to responsibly pursue past due and delinquent student accounts. You will research, negotiate and maintain trustful relationships to secure timely payments, for both active and inactive balances.

You will counsel students on payment options, support in-house and external collections efforts, and prepare reports for the Director of Student Accounts.

Qualifications

• Bachelor's degree in an appropriate field.
• 0–2 years of experience in higher education, customer service and contact center.
• Excellent written and oral communication skills.
• Sensitivity to confidentiality requirements.

Responsibilities

• Identify, review, assign and contact past due or delinquent accounts using all points of contact.
• Counsel students on payments, payment arrangements and Private Alternative Loan options.
• Assist staff with in-house collections and outside vendors; maintain timely reports.
• Execute in-house collections communications, including letters, emails and outbound calls.
• Provide quarterly reports to the Director of Student Accounts.
• Serve as liaison with collection companies and attend meetings as needed.
• Handle department calls, emails and special projects as directed.
• Maintain a courteous, professional demeanor in a high-pressure environment.
• Uphold the university values of compassion, integrity, justice and respect.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Organization

Education

Bachelor's degree

Job description

Eastern University's College of Education is seeking an entry‑level Recovery Representative to responsibly pursue past due and delinquent student accounts. You will research, negotiate and maintain trustful relationships to secure timely payments, for both active and inactive balances.

You will counsel students on payment options, support in-house and external collections efforts, and prepare reports for the Director of Student Accounts.