Student Accounts Specialist – Finance & Payments

Delval; Doylestown (Bucks County); On-site; USD 32,000 - 42,000; Full time

Job summary

Delaware Valley University (DelVal) is seeking a Student Account Associate to provide excellent customer service to students and families, helping them understand their financial relationship with the University. The role supports office procedures and assists with payment processing, refunds and billing inquiries at the Doylestown, PA campus.

The position reports to the Assistant Director of Student Accounts and requires one year of customer service experience, strong communication, and

Qualifications

• Associates Degree in accounting or related field; Bachelor’s Degree preferred
• Minimum of 1 year of customer service experience for this position
• Excellent oral and written communication skills
• Ability to work in an open office
• Working knowledge of MS Word, Excel and PowerPoint
• Experience with Ellucian Colleague and/or TouchNet a plus
• Strong organizational skills and meticulous attention to details

Responsibilities

• Front line customer service for account inquiries and processing payments for AR and non-AR balances.
• Provide excellent customer service while analyzing account balances in response to inquiries via email, telephone, zoom (upon request) and in person to students and authorized agents.
• Ability to listen to customer needs, address concerns and offer solutions in a calm and courteous manner.
• Work with financial aid on miscellaneous scholarships and loans.
• Preparation of refunds for review and approval prior to processing in a timely manner.
• Review and monitor student payment plans for completeness and accuracy.
• Perform diligent follow-up on missing and/or late payments and/or returned payments.
• Processing dual enrollment payments.
• Processing matriculation payments for grad and undergraduate students.
• Process RAM dollars form submissions.
• Petty cash distribution and monthly reconciliation.
• Monthly shredding of checks and ensure prompt communication on bank runs.
• Work additional hours (evening and weekends) during peak processing periods to meet critical deadlines. Assist with University events as needed which might include occasional evening and weekend commitments.

Skills

Excellent oral and written comm.

Open office environment

Strong organizational skills

Attention to detail

Education

Associates Degree in accounting or related field

Bachelor’s Degree preferred

Tools

MS Word

Excel

PowerPoint

Ellucian Colleague

TouchNet

Job description

Delaware Valley University (DelVal) is seeking a Student Account Associate to provide excellent customer service to students and families, helping them understand their financial relationship with the University. The role supports office procedures and assists with payment processing, refunds and billing inquiries at the Doylestown, PA campus.

The position reports to the Assistant Director of Student Accounts and requires one year of customer service experience, strong communication, and