Recovery Representative

Palmer Theological Seminary of Eastern University; Saint Davids (PA); On-site; USD 38,000 - 46,000; Full time

Job summary

Palmer Theological Seminary of Eastern University is seeking an entry-level Recovery Representative to support the student accounts teams in pursuing past-due and delinquent balances. You will research, analyze and negotiate payment arrangements while maintaining trustful relationships with students and families.

You will counsel students on options, coordinate with in-house and external collection vendors, and produce timely reports to management.

Qualifications

• Entry-level position that prefers a Bachelor’s Degree with 0-2 years in higher education, customer service and contact center.
• Attention to detail with problem solving and ability to work in groups or independently; confidentiality matters.
• Excellent written and oral communication skills are essential to interact with students, parents, and college personnel.
• Must understand and support the University’s Christian mission.
• Must attend trainings, orientations, open houses and workshops off-site as required.

Responsibilities

• Use system resources to identify, review, assign and contact consumers with past due/delinquent balances via all contact points.
• Counsel students in University collections on payments, arrangements and Private Alternative Loan options.
• Assist student accounts staff with in-house collections and external vendors; maintain timely reports on collections.
• Execute in-house collections processes, including printing letters, sending emails, and outbound calls.
• Provide quarterly reports to the Director of Student Accounts.
• Serve as contact for collection company inquiries and meet with collection representatives/vendors as needed.
• Assist with department calls, emails and other special projects as directed by management.
• Maintain a pleasant demeanor and deliver excellent customer service in a high-pressure environment.
• Live the values of compassion, integrity, justice and respect to support the department and university’s mission.

Skills

Communication skills

Problem solving

Attention to detail

Independent work

Customer service

Confidentiality

Education

Bachelor's degree

Job description

The Recovery Representative’s primary responsibilities will be to respectfully recover past due and delinquent consumer accounts. As a recovery representative, you will research, investigate, analyze and use negotiation methodologies, maintaining trustful customer relationships and ensuring timely payments toward recovery goals for both inactive and active accounts.

• Use system(s) resources to identify, review, assign and contact consumers that have past due and/or delinquent account balances using all points of contact.


• Counsel students who are in University collections on payments, arrangements and Private Alternative Loan options.


• Assist student accounts staff with any issues related to in-house collections and outside collections vendors, while maintaining accurate and timely reports regarding collections.


• Execute in-house collections communication processes, including printing of collections letters, sending emails, payment arrangement letters/contracts and outbound calls.


• Provides quarterly reports and updates to the Director of Student Accounts.


• Serves as a point of contact for collection company inquiries, and meet with collections representatives/vendors as necessary.


• Assist with department incoming calls, email and other special projects/ responsibilities as directed by management.


• Maintain a pleasant demeanor and offers excellent customer service in a sometimes-high pressure environment.


• Embody values of compassion, integrity, justice and respect, synergistically achieving the department and university’s common mission.

This is an entry-level position that prefers a Bachelor’s Degree in an appropriate field with 0-2 years of experience in higher education, customer service and contact center. Attention to detail, with an eye for problem solving and have the ability to work both in workgroups and independently, and sensitivity to matters of confidentiality are required. Excellent written and oral communication skills are essential, to effectively interact with current and prospective students, parents, and college personnel. It is essential that the incumbent exhibits an understanding of, and support for, the University’s Christian mission. The person in this position must be available, when required, to attend training, orientations, open houses, and workshops off-site.