Student Accounts Collections Specialist

EKU Careers; Richmond (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

Eastern Kentucky University is seeking a Specialist, Collections to manage delinquent student accounts and Perkins Loan activities on campus in Richmond, KY. The role collaborates with external agencies and government entities to ensure compliance and maximize recovery outcomes.

The position requires a Bachelor's degree and 3 years of relevant experience, with on‑campus work hours and a full‑time schedule. Excellent customer service skills are essential for inquiries via phone and email.

Qualifications

• Bachelor's degree required; Accounting/Finance preferred.
• Three years of experience in student financial services or collections.
• Experience with accounting or finance is preferred.

Responsibilities

• Manage delinquent student accounts in compliance with federal, state, and institutional procedures.
• Coordinate with internal teams, third‑party agencies, KY Dept. of Revenue, and the USEDepartment of Education.
• Track audits, monitor agency activity, and support recovery objectives.
• Provide customer service by phone and email to students and third parties.

Skills

3 years of experience

Education

Bachelor's degree; Accounting/Finance preferred

Job description

Eastern Kentucky University is seeking a Specialist, Collections to manage delinquent student accounts and Perkins Loan activities on campus in Richmond, KY. The role collaborates with external agencies and government entities to ensure compliance and maximize recovery outcomes.

The position requires a Bachelor's degree and 3 years of relevant experience, with on‑campus work hours and a full‑time schedule. Excellent customer service skills are essential for inquiries via phone and email.