Student Accounts & Billing Specialist

Chatham University; Pittsburgh (Allegheny County); On-site; USD 38,000 - 45,000; Full time

Job summary

Chatham University is seeking a Student Accounts Coordinator to support the university's student accounts and accounts receivable with exemplary customer service and accurate account maintenance. The role handles payment processing, billing support, payment plans, collections preparation, outreach, reconciliation, and related communications to tuition and fees obligations.

Some evenings/weekends may be required.

Qualifications

• Bachelor’s degree preferred.
• 1–2 years in customer service, accounts receivable/payable, or related field. Experience in student accounts or financial aid preferred.
• Strong interpersonal and administrative skills.
• Ability to collaborate with diverse campus community.
• Commitment to confidentiality of student records and financial information.
• Evenings and weekends may be required.
• Valid driver’s license.

Responsibilities

• Process and post student payments to student accounts.
• Provide payment receipts and answer questions about account activity.
• Process returned payments and NSF transactions and communicate with students.
• Assist with daily bank deposits and reconciliation.
• Prepare and distribute monthly student billing statements.
• Apply late fees, holds, and other restrictions per policy.
• Analyze and reconcile student accounts for accuracy.
• Review activity and discrepancies and correct as needed.
• Package, administer, and reconcile student payment plans.
• Monitor payment plan compliance and communicate missed payments.
• Prepare extended payment plan agreements and maintain documentation.
• Review delinquent accounts and prepare for collection placement.
• Assist with collection account management and outreach.

Skills

Customer service

Interpersonal skills

Data analysis

Communication

Time management

Education

Bachelor’s degree preferred

Tools

Anthology

Workday

Job description

Chatham University is seeking a Student Accounts Coordinator to support the university's student accounts and accounts receivable with exemplary customer service and accurate account maintenance. The role handles payment processing, billing support, payment plans, collections preparation, outreach, reconciliation, and related communications to tuition and fees obligations.

Some evenings/weekends may be required.