Student Billing & Accounts Specialist

Full Sail University; Winter Park (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Full Sail University is seeking an AR Contact Specialist to support student billing and payments. You will handle calls, emails, and in-person inquiries, and assist in posting charges to student accounts while ensuring accuracy and confidentiality.

The role requires strong communication, organizational, and multitasking abilities in a fast-paced university environment. Experience in customer service is preferred and MS Office skills are expected.

Qualifications

• Bachelor's degree preferred and customer service experience encouraged.
• Strong communication and data entry skills required.
• Experience in a financial or student account setting is a plus.

Responsibilities

• Handles incoming calls from students and parents.
• Responds to email inquiries from students and parents.
• Assists students visiting the Business Office to make payments or ask questions.
• Assists in adding non-tuition charges to student accounts; takes incoming payments for tuition and fees.
• Makes outgoing calls regarding collections or payments as needed.

Skills

Organizational skills

Analytical skills

Interpersonal skills

Communication

Detail-oriented

Multitasking

Education

Bachelor's degree in Business Administration, Finance, or related discipline

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

Full Sail University is seeking an AR Contact Specialist to support student billing and payments. You will handle calls, emails, and in-person inquiries, and assist in posting charges to student accounts while ensuring accuracy and confidentiality.

The role requires strong communication, organizational, and multitasking abilities in a fast-paced university environment. Experience in customer service is preferred and MS Office skills are expected.