Student Billing & Accounts Specialist

Wilberforce University; Kentucky; On-site; USD 40,000 - 55,000; Full time

Job summary

Wilberforce University in Kentucky is seeking a Student Accounts Coordinator to serve as the main contact for tuition billing, payment plans, and account inquiries. The role ensures accurate student financial records, timely billing, and proactive collections, working closely with the Registrar, Financial Aid, and Business Office to support students' success.

The coordinator will manage charges, postings, refunds, and adjustments; communicate payment terms clearly; provide excellent service by

Qualifications

• Associate’s degree in Business, Accounting, or a related field required.
• Bachelor’s degree preferred.
• 2+ years of experience in student accounts, billing, financial aid, or customer service—preferably in higher education.
• Strong customer service and interpersonal skills; detail-oriented and organized.
• Proficient in Microsoft Office, especially Excel; experience with Banner is a plus.

Responsibilities

• Manage student billing, posting charges, payments, refunds, and adjustments.
• Monitor account balances and follow up on past due payments.
• Coordinate and administer payment plans; explain terms to students and families.
• Serve as a resource for accounts, holds, and payment options.
• Provide timely, courteous responses to inquiries by phone, email, or in person.
• Help students understand obligations and resolve balances.
• Process refunds from financial aid disbursements or withdrawals.
• Collaborate with Financial Aid to post and reconcile awards.
• Assist with Title IV and institutional refund calculations.
• Reconcile student accounts and ensure accuracy in Banner.
• Assist with reporting, audit prep, and year-end close.
• Track collections activity; report past due accounts.
• Ensure account policies comply with regulations.
• Enforce financial clearance policies (registration holds).
• Develop and update policies, procedures, and communications.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Problem-solving

Microsoft Office

Education

Associate degree in Business/Accounting

Bachelor’s degree preferred

Tools

Banner system

Microsoft Office

Excel

Job description

Wilberforce University in Kentucky is seeking a Student Accounts Coordinator to serve as the main contact for tuition billing, payment plans, and account inquiries. The role ensures accurate student financial records, timely billing, and proactive collections, working closely with the Registrar, Financial Aid, and Business Office to support students' success.

The coordinator will manage charges, postings, refunds, and adjustments; communicate payment terms clearly; provide excellent service by