Student Accounts & Billing Specialist

Lawrence University; Appleton (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Lawrence University in Appleton, WI seeks a Student Account Specialist to manage billing and payments for students in a collaborative, campus-wide service environment. The role is based in Chapman Hall and interfaces with Financial Aid, Registrar, Dining, and Student Life to support student success.

You will publish monthly statements, monitor payment plans, answer inquiries, and ensure billing accuracy while upholding FERPA and federal guidelines.

Qualifications

• Associate Degree in related field or substantial experience in a similar position.
• At least one year accounting or related experience.
• Proficient with Microsoft Office; ERP experience preferred.

Responsibilities

• Process student account transactions using Ellucian Banner software, including billings, deposits, scholarships, finance charges, holds, payment plans, refunds, and data transfers.
• Cashier student account payments and other university receivables as assigned.
• Maintain accuracy of the student account ledger and resolve billing concerns identified with internal audit procedures.
• Coordinate room and board charges with the Residential Education and Student Life offices to ensure correct charges/credits.
• Collaborate with Admissions and International Student Services to ensure accurate billing for international exchange students and scholars.
• Collaborate with Off-Campus Programs to ensure accurate charges/refunds for study abroad programs; reconcile and code invoices.
• Provide professional customer service; publish monthly statements through Transact and monitor payment plans; assist students and families to understand charges and options.
• Work with Financial Aid, Registrar, dining services and Student Life to streamline SIS operations and identify policy improvements.

Skills

Customer service

Communication skills

Attention to detail

Equity-minded

Team collaboration

Confidentiality

Accounting basics

Education

Associate Degree or related field

Tools

ERP systems

Microsoft Office Suite

Job description

Lawrence University in Appleton, WI seeks a Student Account Specialist to manage billing and payments for students in a collaborative, campus-wide service environment. The role is based in Chapman Hall and interfaces with Financial Aid, Registrar, Dining, and Student Life to support student success.

You will publish monthly statements, monitor payment plans, answer inquiries, and ensure billing accuracy while upholding FERPA and federal guidelines.