Student Accounts & Billing Advisor

Chapman University; Orange (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

Chapman University is seeking a Student Account Advisor on a full-time basis to provide accurate administrative, accounting, collections and customer service for student accounts. You will communicate clearly with students, parents and university partners while supporting on-campus collaboration and timely financial transactions.

The role emphasizes resolving complex account issues, advising on financial agreements, and maintaining confidentiality within university policies.

Qualifications

• Two years accounts receivable and collections or equivalent experience.
• Good organizational and technical skills and ability to work under deadlines.
• Clear and concise oral and written communication, problem solving, and ability to handle adverse situations with tact and diplomacy.
• Demonstrated ability to work independently, take initiative, and maintain confidentiality.
• Working knowledge of accounts receivable and collections and ability to solve routine and complex issues.

Responsibilities

• Accurate review of student accounting details.
• Identify potential problems and resolve.
• Correct accounting discrepancies to ensure accuracy of student accounts and month end statements.
• Research and resolve complex account issues regarding payment plans, monthly billing, registration changes, and financial aid, coordinating with students and parents.
• Counsel students and parents on financial agreements with the university based on policy and professional judgement to ensure timely payment.
• Counsel students and parents on financial agreements to ensure timely payment and follow up on past due accounts.
• Counsel students, parents and constituents on University policies.
• Coordinate student account activity and adjustments with other departments.
• Calculate and process student refunds per policy.
• Request stop payment on refunds as needed.
• Prepare written correspondence to ensure understanding of issues.
• Ensure timely collection calls and follow up.
• Analyze student accounts to determine registration eligibility and update restriction codes.
• Update and maintain payment and financial aid codes in system.
• Utilize ImageNow for research and analyze account history.
• Use student system screens to analyze student accounts.
• Assist in special projects and other duties.

Skills

Accounts receivable experience

Communication skills

Problem solving

Confidentiality

Interpersonal skills

Education

Two years college or equivalent experience in accounting

Tools

PeopleSoft Campus Solutions

Enterprise systems

Job description

Chapman University is seeking a Student Account Advisor on a full-time basis to provide accurate administrative, accounting, collections and customer service for student accounts. You will communicate clearly with students, parents and university partners while supporting on-campus collaboration and timely financial transactions.

The role emphasizes resolving complex account issues, advising on financial agreements, and maintaining confidentiality within university policies.