On-Campus Assistant Director, Undergraduate Financial Aid

Chapman University; Irvine (CA); On-site; USD 78,000 - 82,000; Full time

Job summary

Chapman University is seeking an Assistant Director of Undergraduate Financial Aid to lead the front-end operations team, ensuring policy compliance and data integrity. The role requires presenting at orientations and coordinating with partners to resolve complex student issues.

The position emphasizes leadership, in-depth knowledge of federal/state financial aid programs, and strong communication with students, families, and colleagues. It is on-campus in Orange, CA.

Qualifications

• Bachelor’s degree required.
• Minimum 4 years undergraduate financial aid experience in a university setting.
• Strong knowledge of federal and state financial aid programs.
• Proven ability to communicate clearly with partners, students, and families.
• Ability to maintain confidentiality with FERPA standards.

Responsibilities

• Lead front-end operations team and supervise 2–3 staff.
• Develop training materials for new team members.
• Ensure data integrity and compliance with regulations.
• Present information at orientation and events.
• Coordinate with campus partners to resolve complex issues.

Skills

Public speaking

Team leadership

FERPA compliance

Data analysis

Communication

Education

Bachelor’s degree

Tools

PeopleSoft/Campus Solutions

ImageNow/Perceptive Content

Microsoft Office

Job description

Chapman University is seeking an Assistant Director of Undergraduate Financial Aid to lead the front-end operations team, ensuring policy compliance and data integrity. The role requires presenting at orientations and coordinating with partners to resolve complex student issues.

The position emphasizes leadership, in-depth knowledge of federal/state financial aid programs, and strong communication with students, families, and colleagues. It is on-campus in Orange, CA.