Student Accounts & Billing Specialist

CP01 Chatham University; United States; On-site; USD 38,000 - 45,000; Full time

Job summary

Chatham University seeks a Student Accounts Coordinator to support student accounts and accounts receivable while delivering exceptional service to students, families, and campus partners.

Under the Director of Finance, you will process payments, support billing, manage payment plans, and assist with collections and outreach. This role emphasizes accuracy, communication, and a student-centered approach.

Qualifications

• Bachelor’s degree preferred.
• 1–2 years in customer service, AR/AP, accounting, or related field.
• Experience in student accounts or financial aid preferred.
• Strong interpersonal and administrative skills.
• Ability to work with diverse faculty, staff, students and families.
• Data analysis and reporting experience a plus.

Responsibilities

• Process and post student payments accurately to student accounts.
• Provide payment receipts and answer questions about account activity.
• Monitor returned payments and NSF transactions; communicate resolutions.
• Assist with daily bank deposits and reconciliation.
• Prepare and distribute monthly student billing statements.
• Apply and monitor late fees, holds, and account restrictions.
• Analyze and reconcile student accounts for accuracy.
• Review activity to identify discrepancies and corrections.
• Package, administer, and reconcile student payment plans.
• Outreach to students regarding balances, financial aid options, and payment plans.
• Educate students on how enrollment changes affect tuition and fees.
• Support compliance and reporting related to student accounts (1098-T).

Skills

Customer service

Accounts receivable

Accounts payable

Accounting

Interpersonal skills

Administrative skills

Data analysis

Education

Bachelor’s degree

Tools

Anthology

Workday

Job description

Chatham University seeks a Student Accounts Coordinator to support student accounts and accounts receivable while delivering exceptional service to students, families, and campus partners.

Under the Director of Finance, you will process payments, support billing, manage payment plans, and assist with collections and outreach. This role emphasizes accuracy, communication, and a student-centered approach.