Student Billing & Accounts Advisor (In-Person)

Pepperdine University; Malibu (CA); On-site; USD 34,000 - 36,000; Full time

Job summary

Pepperdine University is seeking an in-person Student Accounts professional to manage Pepperdine College of Health Science (PCHS) student accounts. You will process payments, respond to inquiries, audit charges, and coordinate with campus departments to ensure accurate posting and compliance with university policies and regulations.

The role emphasizes exceptional customer service, guiding families to resources, and handling term-based payment plans, refunds, and collection notices while

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational abilities and prioritization in fast-paced environments.
• Detail-oriented problem solving; works well independently and in teams.
• Proficiency with Microsoft Office (Word, Excel) and Google Workspace.

Responsibilities

• Email, telephone management and account auditing to resolve billing questions and verify charge accuracy.
• Investigate and resolve account discrepancies by analyzing transaction histories and reports.
• Provide in-person, phone and email advisory support and direct families to campus resources.
• Process fee postings, adjustments and reversals in coordination with campus departments.
• Establish term-based payment plans and issue invoices to sponsoring agencies.
• Audit refunds for financial aid overages and ensure accurate disbursement of credits.
• Evaluate non-enrolled student accounts for balance validity and issue collection notices.
• Perform other duties as assigned and uphold the University mission.

Skills

Written and verbal communication

Organizational skills

Problem solving

Microsoft Office & Google Workspace

Education

Associate degree or higher

Bachelor's degree

Tools

PeopleSoft

Job description

Pepperdine University is seeking an in-person Student Accounts professional to manage Pepperdine College of Health Science (PCHS) student accounts. You will process payments, respond to inquiries, audit charges, and coordinate with campus departments to ensure accurate posting and compliance with university policies and regulations.

The role emphasizes exceptional customer service, guiding families to resources, and handling term-based payment plans, refunds, and collection notices while