Streaming Support Pro - Remote Help for TV & Movie Fans

Sutherland; Georgia; Remote; USD 17,000 - 22,000; Full time

Benefits offered by this job

Hourly wage with paid training

Medical, dental and vision benefits

401k and paid time off

Rewards & recognition programs

Equipment provided

Promote from within

Job summary

Sutherland in the United States is seeking enthusiastic, people-oriented professionals to join our team in supporting customers of a global streaming media and entertainment leader. You will build rapport with callers and help them enjoy movies, TV shows, and animated stories while representing a trusted brand from home.

The role offers hourly pay with paid training, plus benefits and incentives. You will work remotely from the US, with equipment provided, and opportunities for advancement as

Qualifications

• Experience in a customer service or contact center environment.
• Experience with streaming and troubleshooting on phones, smart TVs, etc.
• Basic keyboarding skills; Microsoft Office experience.
• Technical support experience.
• Strong problem-diagnosis and problem-solving skills.
• Multi-tasking across several applications simultaneously.
• CRM experience preferred.

Skills

Customer service

Streaming troubleshooting

Multi-tasking

Problem solving

CRM familiarity

Basic PC skills

Tools

CRM applications

Microsoft Office

Job description

Sutherland in the United States is seeking enthusiastic, people-oriented professionals to join our team in supporting customers of a global streaming media and entertainment leader. You will build rapport with callers and help them enjoy movies, TV shows, and animated stories while representing a trusted brand from home.

The role offers hourly pay with paid training, plus benefits and incentives. You will work remotely from the US, with equipment provided, and opportunities for advancement as