Streaming Support Specialist - Remote & Flexible Hours

FloSports, Inc.; Oregon; Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Top Workplace award

Annual equity awards

Medical, dental and vision plans

Generous 401(K) company match

Unlimited paid time off

Job summary

FloSports is seeking a proactive Customer Support representative to assist subscribers across email, chat, and phone. You’ll troubleshoot issues, manage accounts, and ensure a high-quality viewing experience aligned with live-event schedules.

The role requires 1–2 years in customer service, strong communication, and comfort with streaming devices. Remote work is possible with weekend and extended hours as needed.

Qualifications

• 1–2 years’ experience in customer service.

Responsibilities

• Provide quick, confident, and friendly responses to subscribers via email, chat and phone.
• Actively listen and troubleshoot issues to determine root cause and provide solutions.
• Become an expert on FloSports products and services through training and resources.
• Meet all agent metrics and contribute to quarterly goals.
• Maintain and update customer accounts, subscriptions, and billing info.
• Escalate technical outages and streaming quality concerns when needed.
• Contribute to team knowledge base and share feedback.
• Collaborate with teammates to achieve goals and participate in discussions.

Skills

Customer service

Technical troubleshooting

Fast-paced adaptation

Written and verbal communication

Empathy and patience

Team player

Problem solving

Flexible schedule

Sport statistics knowledge

Streaming devices knowledge

Tools

HelpDesk/CRM databases

G-Suite

Streaming devices knowledge

Job description

FloSports is seeking a proactive Customer Support representative to assist subscribers across email, chat, and phone. You’ll troubleshoot issues, manage accounts, and ensure a high-quality viewing experience aligned with live-event schedules.

The role requires 1–2 years in customer service, strong communication, and comfort with streaming devices. Remote work is possible with weekend and extended hours as needed.