Strategy, Operations & Programs Lead - Global Scale

Salesforce, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 123,000 - 298,000; Full time

Benefits offered by this job

Time off

Health insurance

Parental leave

401(k)

Employee stock purchase program

Job summary

Salesforce is seeking a Sr. Manager/Director of Strategy, Operations & Program Management to own analytics, drive day-to-day programs, and scale successful plays across regions. You will deliver market sizing, capacity models, and pricing tests with clear executive communication.

A background in a high-growth software environment and Salesforce experience are preferred. The role requires 8+ years in strategy/operations, strong analytics, and proven program management across global teams.

Qualifications

• 8+ years in strategy/operations or program management in a high-growth software business.
• Advanced modeling and data analysis using SQL or CRM Analytics.
• Experience running global programs across regions and functions with deadlines.
• Ability to scale a successful one-off into standard practice across divisions.
• Clear, concise writing for executives; source and confidence level tracking.
• Experience with Salesforce platform or ecosystem; consumer/business models desirable.

Responsibilities

• Own analytics for pipeline, adoption, delivery, and customer outcomes with traceable sources.
• Develop market sizing, capacity models, pricing tests; provide actionable recommendations.
• Run day-to-day programs: reviews, launches, field readiness, cross-team workstreams.
• Create repeatable plays with owners, checklists, measures, and training paths.
• Scale plays across regions and teams while maintaining quality and pace.
• Write V2MOMs, decision memos, and executive updates for clarity.

Skills

Strategy & operations

Analytics

Program management

Global programs

Executive writing

Sourcing discipline

Salesforce experience

Acquisition integration (preferred)

Education

Bachelor's degree

Tools

SQL

CRM Analytics

Job description

Salesforce is seeking a Sr. Manager/Director of Strategy, Operations & Program Management to own analytics, drive day-to-day programs, and scale successful plays across regions. You will deliver market sizing, capacity models, and pricing tests with clear executive communication.

A background in a high-growth software environment and Salesforce experience are preferred. The role requires 8+ years in strategy/operations, strong analytics, and proven program management across global teams.