Senior Director of Strategy, Operations & Global Programs

salesforce.com, inc.; San Francisco (CA); On-site; USD 123,000 - 273,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

401(k)

Employee stock purchasing program

Job summary

Salesforce is seeking an experienced analytics and operations leader to own the analytics, run programs, and scale successful initiatives across our global business. You will drive market sizing, capacity planning, pricing tests, and cross-functional execution in a fast-moving AI Labs product environment.

You will own day-to-day programs, ensure repeatability with clear ownership, and craft executive updates and memos for leadership.

Qualifications

• 8+ years across strategy and operations, business operations, program management, consulting, or corporate strategy in a high growth software business.
• Advanced modeling and you derive answers from SQL, CRM Analytics, or equivalent.
• Global program management experience across regions and functions with stakeholders.
• Ability to scale a one-off into standard practice and global rollout.
• Clear, concise executive writing (summaries and memos).
• Experience with sourcing discipline and attach sources with confidence levels.
• Comfort shifting between capacity modeling and field readiness planning.
• Preferred Salesforce platform/ecosystem exposure and consumption-based business experience.
• Bachelor's degree or equivalent relevant experience required.

Responsibilities

• Own the analytics for pipeline, adoption, delivery, and customer outcomes with traceable data.
• Provide market sizing, capacity models, pricing tests, and build-vs-buy analyses with recommendations.
• Run day-to-day programs: reviews, launches, field readiness, cross-team workstreams.
• Turn a successful concept into a repeatable play with owners, checklists, metrics, and training.
• Scale the play across regions and teams with consistent standards.
• Write V2MOMs, decision memos, and exec updates in plain language.
• Act as a force multiplier by scoping problems and delivering plans.

Skills

Strategy and operations

Analytics

Program management

Scaling across regions

Executive writing

Sourcing discipline

Capacity modeling

Salesforce ecosystem familiarity

Bachelor level education

Education

Bachelor's degree or equivalent relevant experience

Tools

SQL

CRM Analytics

Job description

Salesforce is seeking an experienced analytics and operations leader to own the analytics, run programs, and scale successful initiatives across our global business. You will drive market sizing, capacity planning, pricing tests, and cross-functional execution in a fast-moving AI Labs product environment.

You will own day-to-day programs, ensure repeatability with clear ownership, and craft executive updates and memos for leadership.