Strategic Workplace Operations Lead

Nscale; San Francisco (CA); On-site; USD 110,000 - 190,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible PTO

Parental leave

Retirement plan

Job summary

Nscale is seeking a strategic Workplace Operations Manager to design, optimise, and scale our workplace function as the business grows. This role focuses on building efficient systems, managing vendor ecosystems, and aligning operations with broader business goals.

The candidate translates business needs into scalable workplace solutions, overseeing day-to-day execution while shaping long-term strategy and standards across multiple locations.

Qualifications

• Proven experience in Workplace Operations or facilities strategy.
• Ability to design scalable processes and systems.
• Experience managing vendor ecosystems and contracts.
• Strong financial acumen with OPEX and CAPEX ownership.
• Excellent stakeholder management with senior leadership.

Responsibilities

• Develop and implement workplace operations strategies aligned with company growth plans.
• Design scalable processes, policies, and systems to support office needs.
• Identify and drive continuous improvement initiatives across workplace operations.
• Partner with leadership on workplace strategy, capacity planning, and expansion.
• Use data and insights to inform decisions around space utilization, cost, and efficiency.
• Oversee office operations through coordination with Office Management / front-of-house support.
• Own vendor strategy, contract negotiation, and performance management (cleaning, maintenance, facilities, etc.).
• Lead workplace planning initiatives (layout optimization, office expansions, new locations).
• Ensure compliance with health, safety, and regulatory standards at a strategic level.
• Act as escalation point for complex facilities or operational issues.
• Own and manage workplace operations budgets (OPEX & CAPEX).
• Track and optimise spend across vendors, services, and infrastructure.
• Identify cost-saving opportunities and improve resource allocation.
• Lead procurement strategy for office-related services and equipment.
• Define and evolve the workplace experience strategy (not just events).
• Partner with People/HR teams on initiatives impacting employee experience.
• Ensure workplace design supports productivity, collaboration, and engagement.
• Provide guidance on workplace programs rather than owning logistics.
• Partner with IT to ensure workplace systems are scalable and effective.
• Evaluate and implement tools that improve workplace operations and reporting.
• Drive operational efficiency through system improvements and automation.
• Build workplace operations frameworks that can scale across locations.
• Support new office launches and expansion projects.
• Establish standards and playbooks for consistent workplace experience across sites.

Skills

Workplace Operations

Facilities Management

Vendor Management

Budget Ownership

Stakeholder Management

Strategic Planning

Data-driven decisions

Job description

Nscale is seeking a strategic Workplace Operations Manager to design, optimise, and scale our workplace function as the business grows. This role focuses on building efficient systems, managing vendor ecosystems, and aligning operations with broader business goals.

The candidate translates business needs into scalable workplace solutions, overseeing day-to-day execution while shaping long-term strategy and standards across multiple locations.