Workplace Operations Manager

Nscale; San Francisco (CA); On-site; USD 110,000 - 190,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible PTO

Parental leave

Retirement plan

Job summary

Nscale is seeking a strategic Workplace Operations Manager to design, optimise, and scale our workplace function as the business grows. This role focuses on building efficient systems, managing vendor ecosystems, and aligning operations with broader business goals.

The candidate translates business needs into scalable workplace solutions, overseeing day-to-day execution while shaping long-term strategy and standards across multiple locations.

Qualifications

• Proven experience in Workplace Operations or facilities strategy.
• Ability to design scalable processes and systems.
• Experience managing vendor ecosystems and contracts.
• Strong financial acumen with OPEX and CAPEX ownership.
• Excellent stakeholder management with senior leadership.

Responsibilities

• Develop and implement workplace operations strategies aligned with company growth plans.
• Design scalable processes, policies, and systems to support office needs.
• Identify and drive continuous improvement initiatives across workplace operations.
• Partner with leadership on workplace strategy, capacity planning, and expansion.
• Use data and insights to inform decisions around space utilization, cost, and efficiency.
• Oversee office operations through coordination with Office Management / front-of-house support.
• Own vendor strategy, contract negotiation, and performance management (cleaning, maintenance, facilities, etc.).
• Lead workplace planning initiatives (layout optimization, office expansions, new locations).
• Ensure compliance with health, safety, and regulatory standards at a strategic level.
• Act as escalation point for complex facilities or operational issues.
• Own and manage workplace operations budgets (OPEX & CAPEX).
• Track and optimise spend across vendors, services, and infrastructure.
• Identify cost-saving opportunities and improve resource allocation.
• Lead procurement strategy for office-related services and equipment.
• Define and evolve the workplace experience strategy (not just events).
• Partner with People/HR teams on initiatives impacting employee experience.
• Ensure workplace design supports productivity, collaboration, and engagement.
• Provide guidance on workplace programs rather than owning logistics.
• Partner with IT to ensure workplace systems are scalable and effective.
• Evaluate and implement tools that improve workplace operations and reporting.
• Drive operational efficiency through system improvements and automation.
• Build workplace operations frameworks that can scale across locations.
• Support new office launches and expansion projects.
• Establish standards and playbooks for consistent workplace experience across sites.

Skills

Workplace Operations

Facilities Management

Vendor Management

Budget Ownership

Stakeholder Management

Strategic Planning

Data-driven decisions

Job description

We are seeking a highly organised, strategic, and forward-thinking Workplace Operations Manager to lead the long-term development and scalability of our workplace function. This role is focused on designing, optimising, and evolving how our office environments operate as the business grows.

This is not a front-of-house or administrative role. Instead, it is a strategic position responsible for building efficient systems, managing complex vendor ecosystems, and aligning workplace operations with broader business goals.

The ideal candidate is a strategic operator who can translate business needs into scalable workplace solutions, while overseeing (rather than owning) day-to-day execution.

Key Responsibilities

• Develop and implement workplace operations strategies aligned with company growth plans
• Design scalable processes, policies, and systems to support current and future office needs
• Identify and drive continuous improvement initiatives across workplace operations
• Partner with leadership on workplace strategy, capacity planning, and future expansion
• Use data and insights to inform decisions around space utilisation, cost, and efficiency

Workplace & Facilities Oversight (Non-Frontline)

• Oversee office operations through coordination with Office Management / front-of-house support
• Own vendor strategy, contract negotiation, and performance management (cleaning, maintenance, facilities, etc.)
• Lead workplace planning initiatives (layout optimisation, office expansions, new locations)
• Ensure compliance with health, safety, and regulatory standards at a strategic level
• Act as escalation point for complex facilities or operational issues

Budget & Resource Management

• Own and manage workplace operations budgets (OPEX & CAPEX)
• Track and optimise spend across vendors, services, and infrastructure
• Identify cost-saving opportunities and improve resource allocation
• Lead procurement strategy for office-related services and equipment

People Experience & Workplace Strategy

• Define and evolve the workplace experience strategy (not just execution of events)
• Partner with People/HR teams on initiatives impacting employee experience
• Ensure workplace design supports productivity, collaboration, and engagement
• Provide guidance on workplace programs rather than owning logistics

Technology & Systems

• Partner with IT to ensure workplace systems and tools are scalable and effective
• Evaluate and implement tools that improve workplace operations and reporting
• Drive operational efficiency through system improvements and automation

Scaling & Expansion

• Build workplace operations frameworks that can scale across multiple locations
• Support new office launches and expansion projects
• Establish standards and playbooks for consistent workplace experience across sites

What We're Looking For

• Proven experience in Workplace Operations, Facilities Management, or similar strategic role
• Strong experience in scaling office environments or supporting organisational growth
• Demonstrated ability to build processes and systems from the ground up
• Experience managing complex vendor ecosystems and contracts
• Solid understanding of facilities and building systems (HVAC, compliance, etc.)
• Strong financial acumen, including OPEX and CAPEX budget ownership
• Strategic mindset with the ability to step back from day-to-day execution
• Excellent stakeholder management skills, particularly with senior leadership

Nice to Have

• Experience managing multi-site or international office operations
• Background in high-growth or scaling organisations
• Experience implementing workplace tools or systems
• Exposure to workplace strategy, real estate, or space planning

The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs.

Salary Range

$110,000-$190,000 USD

For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.

Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation.