Strategic Utilities Client Success Manager

Phillips Infrastructure; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Phillips Power in Columbus, OH seeks a Client Manager to foster strong client relationships and ensure mutual satisfaction. You will serve as the primary client contact, coordinating with internal teams to deliver solutions that meet or exceed expectations.

This role requires understanding client capital programs, maintaining pipelines, and identifying opportunities in transmission, distribution, and civil power scopes. Strong communication and collaboration are essential.

Qualifications

• Minimum 5 years in a client management role with proven relationship growth.
• Experience with regulated utilities or T-line contractors is a strong plus.
• Excellent verbal and written communication skills.
• Ability to coordinate with internal teams to deliver solutions.

Responsibilities

• Build and maintain connections with procurement, engineering, and project management contacts at utilities, co-ops, and T-Line prime contractors.
• Serve as the primary contact for client accounts; keep communication consistent and follow through on commitments.
• Stay current on client capital programs and project pipelines; know what they're planning before it's public.
• Identify and qualify opportunities in transmission, distribution, and civil power scopes; access roads, ROW clearing, foundations, and matting.
• Maintain a live pursuit pipeline and provide regular updates to BD leadership on opportunities, competitive intel, and market conditions.
• Position Phillips Power early in the pursuit cycle, before scopes are finalized and bids are released.
• Coordinate with estimating and operations to ensure proposals are competitive and reflect actual delivery capability.
• Represent Phillips Power at industry events, trade association meetings, and utility forums relevant to the region.
• Register and maintain Phillips Power's standing in utility supplier portals and prequalification systems.

Skills

Client relationship management

Verbal & written communication

Cross-functional collaboration

Analytical problem solving

Experience with utilities

Education

Bachelor’s degree in Business, Marketing, Communications, or a related field

Job description

Phillips Power in Columbus, OH seeks a Client Manager to foster strong client relationships and ensure mutual satisfaction. You will serve as the primary client contact, coordinating with internal teams to deliver solutions that meet or exceed expectations.

This role requires understanding client capital programs, maintaining pipelines, and identifying opportunities in transmission, distribution, and civil power scopes. Strong communication and collaboration are essential.