Strategic Client Manager for Utilities & Civil Power

Phillips Infrastructure; Roanoke (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

Phillips Power is seeking a Client Manager to foster strong relationships with clients, understand their needs, and ensure satisfaction for both parties. This role requires serving as the primary point of contact for clients, collaborating with internal teams to drive solutions that exceed client expectations, and ensuring the successful delivery of projects.

The Client Manager will build connections with utilities and prime contractors, stay ahead of capital programs, and coordinate with

Qualifications

• 5+ years in a client management role, with a proven track record of maintaining and growing client relationships.
• Strong communication skills, both written and verbal, across multiple levels of client organizations.
• Experience working with regulated utilities, electric cooperatives, or T-line prime contractors is a plus.

Responsibilities

• Build and maintain lasting connections with procurement, engineering, and project management contacts at utilities, co-ops, and T-Line prime contractors.
• Serve as the primary point of contact for client accounts; keep communication consistent and follow through on commitments.
• Stay current on client capital programs and project pipelines — know what they're planning before it's public.
• Identify and qualify opportunities in transmission, distribution, and civil power scopes — access roads, ROW clearing, foundations, and matting.
• Maintain a live pursuit pipeline and provide regular updates to BD leadership on opportunities, competitive intel, and market conditions.
• Position Phillips Power early in the pursuit cycle, before scopes are finalized and bids are released.
• Coordinate with estimating and operations to make sure proposals are competitive and reflect actual delivery capability.
• Represent Phillips Power at industry events, trade association meetings, and utility forums relevant to the region.
• Register and maintain Phillips Power's standing in utility supplier portals and prequalification systems.
• Track competitive dynamics and utility spending trends; flag shifts in the market that affect pursuit strategy.

Skills

Client relationship management

Verbal and written communication

Analytical skills

Collaborative mindset

Utilities experience

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Job description

Phillips Power is seeking a Client Manager to foster strong relationships with clients, understand their needs, and ensure satisfaction for both parties. This role requires serving as the primary point of contact for clients, collaborating with internal teams to drive solutions that exceed client expectations, and ensuring the successful delivery of projects.

The Client Manager will build connections with utilities and prime contractors, stay ahead of capital programs, and coordinate with