Strategic Technical Success Manager – AI & UCaaS

RingCentral; Northern (KY); Hybrid; USD 90,000 - 144,000; Full time

Benefits offered by this job

Medical coverage

401k match

Paid time off

Parental leave

Employee assistance program

Job summary

RingCentral is seeking an experienced Account Success Manager to own post-sale portfolios, build executive relationships, and drive renewal readiness for UCaaS, CCaaS, and Agentic AI platforms. You will develop strategic account plans, monitor health metrics, and lead quarterly business reviews to demonstrate value and secure ongoing partnerships.

You will collaborate with Sales, Product, and Support to ensure adoption of AI capabilities and align on a joint success plan, while maintaining

Qualifications

• 5–8 years in a customer-facing post-sales role within a SaaS/UCaaS/CCaaS environment.
• Demonstrated executive relationship management with VP or C-suite stakeholders.
• Experience preparing and delivering executive-level business reviews (QBRs).
• CRM proficiency with disciplined data hygiene (Salesforce preferred).

Responsibilities

• Own an assigned portfolio post-sale as the main point of accountability for customer success with RingCentral platforms (UCaaS/CCaaS/Agentic AI).
• Build and maintain multi-threaded executive relationships with customer leadership.
• Develop and maintain an ASP and drive renewal readiness, health scoring, and adoption targets.
• Lead EBRs with a structured business value narrative and action item follow-through.
• Maintain knowledge of deployments, incidents, and post-incident RCA perspectives.

Skills

Executive relationship mgmt

SaaS/CCaaS/UCaaS

CRM proficiency

AI adoption

Education

Bachelor's degree in Business/CS/IS

Tools

Salesforce

ServiceNow

Zendesk

Microsoft Dynamics

Job description

RingCentral is seeking an experienced Account Success Manager to own post-sale portfolios, build executive relationships, and drive renewal readiness for UCaaS, CCaaS, and Agentic AI platforms. You will develop strategic account plans, monitor health metrics, and lead quarterly business reviews to demonstrate value and secure ongoing partnerships.

You will collaborate with Sales, Product, and Support to ensure adoption of AI capabilities and align on a joint success plan, while maintaining