Strategic Customer Success Manager - AI Solutions (Hybrid)

Mathcoms; San Antonio (TX); Ibrido; USD 65.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career development

Exposure to AI-powered software

Collaborative team environment

Hybrid work in San Antonio

Descrizione del lavoro

Mathcoms LLC in San Antonio, TX is seeking a Customer Success Manager to manage customer relationships, drive onboarding, and support adoption of our AI-powered platform. You will serve as the primary contact for assigned accounts and partner with Sales, Engineering, and Product teams.

The ideal candidate has 3+ years in customer success or account management, excellent communication, and strong relationship skills. This role offers a hybrid work arrangement based in San Antonio.

Competenze

• Bachelor's degree or equivalent experience in a relevant field.
• 3+ years in Customer Success, Account Management or similar.
• Excellent written and verbal communication skills.
• Strong relationship management and problem-solving abilities.
• Experience with CRM platforms and customer management tools.
• Ability to work independently and with cross-functional teams.
• Experience in SaaS, software solutions, or telecommunications a plus.

Mansioni

• Develop and maintain strong relationships with customers and business partners.
• Serve as primary point of contact for assigned customer accounts.
• Manage customer onboarding, engagement, and ongoing support coordination.
• Monitor customer satisfaction and identify opportunities for improvement.
• Collaborate with Sales, Engineering, and Product teams to address customer needs.
• Support customer retention, account expansion, and service adoption.
• Identify opportunities for upselling and cross-selling company solutions.
• Maintain accurate customer records and provide regular performance updates.
• Coordinate customer meetings, follow-ups, and business reviews.

Conoscenze

Relationship management

Customer onboarding

Communication

Cross-functional collaboration

SaaS knowledge

Formazione

Bachelor's degree in Business Administration/Marketing/Information Technology or related field

Strumenti

CRM software

Descrizione del lavoro

Mathcoms LLC in San Antonio, TX is seeking a Customer Success Manager to manage customer relationships, drive onboarding, and support adoption of our AI-powered platform. You will serve as the primary contact for assigned accounts and partner with Sales, Engineering, and Product teams.

The ideal candidate has 3+ years in customer success or account management, excellent communication, and strong relationship skills. This role offers a hybrid work arrangement based in San Antonio.