Strategic Technical Success Manager, AI & UCaaS Solutions

Ringcentral; United States; Remote; USD 90.000 - 144.000; Vollzeit

Benefits dieser Stelle

Medical insurance

401k match

Paid time off

Parental leave

Employee perks program

Zusammenfassung

RingCentral is seeking a Technical Success Manager (TSM) to own the post-sales relationship for large, high-ARR accounts. You will act as the executive advocate, manage renewal readiness, and drive adoption of AI-enabled RingCentral platforms including NOVA, RingSense/ACE, and related UCaaS/CCaaS ecosystems.

You will build executive-level partnerships, coordinate across Product, Engineering, and Support, and ensure health metrics, risk flags, and strategic plans are actively maintained.

Qualifikationen

• 5–8 years in a customer-facing post-sales role within a SaaS/UCaaS/CCaaS environment.
• Proven executive relationship management with VP/C-suite stakeholders.
• Experience preparing and delivering executive-level business reviews (QBRs/EBRs).
• CRM hygiene and data governance with Salesforce or equivalent.

Aufgaben

• Own post-sale account ownership for assigned customers across RingCentral UCaaS/CCaaS/AI platforms.
• Lead quarterly EBRs with a structured business value narrative and action follow-through.
• Maintain living Account Success Plans with goals, milestones, and adoption targets.
• Drive renewal readiness and health scoring with cross-functional collaboration.
• Provide technical oversight and executive summaries during critical incidents.

Kenntnisse

Executive relationship management

Post-sales

SaaS/UCaaS/CCaaS

CRM proficiency

Ausbildung

Bachelor's degree

Tools

Salesforce

Gainsight

Jobbeschreibung

RingCentral is seeking a Technical Success Manager (TSM) to own the post-sales relationship for large, high-ARR accounts. You will act as the executive advocate, manage renewal readiness, and drive adoption of AI-enabled RingCentral platforms including NOVA, RingSense/ACE, and related UCaaS/CCaaS ecosystems.

You will build executive-level partnerships, coordinate across Product, Engineering, and Support, and ensure health metrics, risk flags, and strategic plans are actively maintained.