Mid Market CSM: Growth & Retention (In-Office, Denver)

RingCentral Inc.; Denver (CO); On-site; USD 83,000 - 100,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

Health Savings Account (HSA)

Flexible Spending Account (FSAs) and 1

401K match and ESPP

Paid time off and paid sick leave

Parental and pregnancy leave

Family-forming benefits (IVF, etc.)

Job summary

RingCentral is seeking a Customer Success Manager focused on Mid‑Market to serve as the primary post‑sale contact for high‑value customers. You will drive renewals, expansion, and cross‑functional collaboration with Sales, Product, Support, and Engineering to ensure strategic outcomes.

You will manage deployments of RingCentral’s UCaaS, CCaaS, and Agentic AI platforms, building executive relationships and delivering proactive success plans in a fast‑paced environment.

Qualifications

• 3–5+ years in Customer Success or Account Management in SaaS/UCaaS, managing Mid‑Market or Enterprise accounts.
• Bachelor’s degree in business, communications, or equivalent practical experience.
• Proven experience engaging and managing relationships with VP and C‑suite stakeholders.
• Strong ownership mindset as the primary liaison between customers and cross‑functional teams.
• Excellent communication skills with experience preparing and delivering executive briefings and QBRs.
• Proactive self‑starter capable of driving solutions independently.
• Strong organizational skills to manage multiple high‑value customer accounts simultaneously.

Responsibilities

• Account Ownership & Relationship Management: Manage a post‑sale customer portfolio, acting as the primary point of contact for RingCentral’s UCaaS, CCaaS, and Agentic AI platforms. Maintain a 9‑box matrix detailing key stakeholders, decision‑makers, champions, and detractors. Build VP and C‑suite relationships to align RingCentral with customer strategic goals. Advocate for customer needs internally, collaborating across Sales, Product, Support, and Engineering to resolve issues. Drive retention and growth by facilitating renewals and identifying expansion opportunities. Execute structured engagements, including success plan kickoffs, cadence calls, and annual EBRs. Partner with account teams (Sales, SE, TAM) to track risk metrics and execute mitigation strategies.

Skills

Stakeholder management

Executive communication

Self-starter

Organizational skills

Cross-functional collaboration

Education

Bachelor's degree in business/communications

Tools

Salesforce

AI-enabled productivity tools

Job description

RingCentral is seeking a Customer Success Manager focused on Mid‑Market to serve as the primary post‑sale contact for high‑value customers. You will drive renewals, expansion, and cross‑functional collaboration with Sales, Product, Support, and Engineering to ensure strategic outcomes.

You will manage deployments of RingCentral’s UCaaS, CCaaS, and Agentic AI platforms, building executive relationships and delivering proactive success plans in a fast‑paced environment.