Strategic Customer Success Manager - AI & Cloud

Salesforce, Inc.; United States; Hybrid; USD 123,000 - 186,000; Full time

Benefits offered by this job

Office-flexible

Job summary

Salesforce, Inc. is seeking a Customer Success Manager for Core (Sales & Service) Clouds who will drive value for high-impact customers across the US.

The role blends strategic advisory with hands-on enablement, focusing on adoption of Sales and Service Cloud features, AI capabilities, and renewal/expansion opportunities. You will partner with Sales, Engineering, and Product teams, lead quarterly reviews, and guide customers through complex implementations while maintaining executive-level

Qualifications

• 3+ years in Customer Success, SaaS, or related fields with Sales Cloud/Service Cloud experience.
• Strong consulting skills and ability to influence C-level conversations.
• Solid knowledge of Sales Cloud and Service Cloud features and common use cases.

Responsibilities

• Serve as the single point of accountability for Signature deliverables, experience, renewal and expansion.
• Align with business and technical stakeholders to maximize value and overcome challenges.
• Conduct enablement sessions on opportunity management, forecasting, data quality, and CSAT improvement.
• Monitor usage metrics, perform quarterly health reviews, and recommend releases.
• Act as primary interface for major incidents and coordinate cross-functional resources.

Skills

Sales Cloud

Service Cloud

Executive communication

Customer Success

Consulting

Tools

Lightning Console

Workflow/Process Builder

Einstein AI

Job description

Salesforce, Inc. is seeking a Customer Success Manager for Core (Sales & Service) Clouds who will drive value for high-impact customers across the US.

The role blends strategic advisory with hands-on enablement, focusing on adoption of Sales and Service Cloud features, AI capabilities, and renewal/expansion opportunities. You will partner with Sales, Engineering, and Product teams, lead quarterly reviews, and guide customers through complex implementations while maintaining executive-level