Senior Customer Success Manager: Revenue Growth & AI

Confidential; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Equity

Performance incentives

Flexible PTO

Leadership exposure

High-growth environment

Job summary

United States Digital Space LLC is seeking a Senior Customer Success Manager to own strategic accounts, drive adoption, and lead the build-out of our Customer Success function in a fast-growing, globally distributed company.

You will own retention, expansion, onboarding, and cross-functional collaboration with RevOps, Sales, and Product to maximize revenue and customer value. This is a hands-on, leadership role with strong growth opportunities.

Qualifications

• 2–5+ years in Revenue Operations, Salesforce Administration, Customer Success or Solutions Engineering.
• Strong technical acumen with Salesforce data capture, pipeline management and forecasting.
• Experience leading implementations for complex products is a plus.
• Data-driven decision making with ability to translate insights into action.
• Excellent cross-functional collaboration with Sales, Product and Marketing.
• Proven track record of onboarding and delivering results quickly.
• Curiosity in applying AI to optimize processes within your department.

Responsibilities

• Own a portfolio of key accounts, driving adoption, retention and expansion.
• Shape the Customer Success playbook and own commercial outcomes.
• Lead onboarding, adoption and renewals to achieve growth.
• Build the Customer Success function from scratch and scale operations.
• Collaborate with RevOps and Sales to create a customer-first culture.
• Communicate effectively with executives and stakeholders.

Skills

Revenue Ops

CRM systems

Data-driven decisions

Executive communication

Cross-functional collab

Tools

Salesforce

Data integrations

Job description

United States Digital Space LLC is seeking a Senior Customer Success Manager to own strategic accounts, drive adoption, and lead the build-out of our Customer Success function in a fast-growing, globally distributed company.

You will own retention, expansion, onboarding, and cross-functional collaboration with RevOps, Sales, and Product to maximize revenue and customer value. This is a hands-on, leadership role with strong growth opportunities.