Strategic Technical Account Manager — Partner & Enterprise

Cervin; California, Northern (MO, KY); Hybrid; USD 80,000 - 140,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Flexible PTO

Equity + 401(k)

Job summary

Bolster is hiring a Technical Account Manager to bridge Bolster and a major technology Partner. You will own technical relationships across the Partner’s support stack and Bolster’s enterprise customers, driving adoption and service scope clarity.

You’ll guide onboarding, manage complex integrations, and elevate product alignment with customer success. This role emphasizes collaboration, customer outcomes, and proactive problem solving.

Qualifications

• Experience in Technical Account Management, Solutions Engineering, Customer Success Engineering, or a similar customer‑facing technical role.
• Experience working within a channel partner, reseller, or white‑label business model — ideally with a large enterprise technology partner.
• Comfortable supporting a portfolio of enterprise or strategic accounts alongside a Customer Success team, in addition to partner‑sourced customers.
• Solid understanding of tiered SaaS support models (break‑fix vs. professional services vs. managed services vs. account management).
• Strong communicator, capable of translating between business and technical stakeholders.
• Self‑directed and comfortable with ambiguity, while staying organized and reliable.
• Preferred: experience with brand protection, anti‑phishing, domain takedown, digital risk protection, or similar cybersecurity/brand‑safety products.
• Preferred: familiarity with digital‑abuse vectors and takedown processes.

Responsibilities

• Serve as Bolster's primary point of contact for the Partner's account and support teams on our white-labeled product.
• Identify which service level covers each customer issue and coordinate with relevant teams.
• Clarify product scope with partner teams for applicable service packages and fill in context where needed.
• Act as escalation point for issues beyond partner coverage, including deeper product configuration and ongoing tuning.
• Support onboarding and managed integrations, including training on setup and maintenance.
• Track recurring themes and feed insights to product, sales, and customer success teams.
• Build strong relationships with Partner teams to ensure smooth handoffs and escalations.

Skills

TAM experience

Partner channel

Enterprise accounts

SaaS support models

Strong communicator

Ambiguity management

Brand security familiarity

Job description

Bolster is hiring a Technical Account Manager to bridge Bolster and a major technology Partner. You will own technical relationships across the Partner’s support stack and Bolster’s enterprise customers, driving adoption and service scope clarity.

You’ll guide onboarding, manage complex integrations, and elevate product alignment with customer success. This role emphasizes collaboration, customer outcomes, and proactive problem solving.