Strategic Enterprise Tech Account Manager

TrueFoundry; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive health insurance

401(k) retirement plan

Flexible hybrid schedule

Lunch and snacks provided

Office access and relocation options

Job summary

TrueFoundry is seeking a Technical Account Manager (Strategic Accounts) to own a portfolio of enterprise customers in a hybrid, US-based setup. You will drive adoption with platform engineers and expand revenue with executive sponsors, serving as the primary contact for strategic clients.

You will coordinate with Product and Platform Engineering to close the feedback loop, manage renewals, and deliver executive-ready reviews.

Qualifications

• 5+ years in technical account management, customer success, or sales at a B2B SaaS or infrastructure company.
• Proven ability to expand revenue within complex enterprise accounts.
• Strong communication and ownership in a fast-moving startup environment.

Responsibilities

• Own account health, renewal, and expansion across a portfolio of enterprise customers.
• Identify and execute upsell and cross-sell opportunities within existing accounts.
• Drive product adoption by collaborating with customer engineering and data science teams.
• Manage multi-threaded stakeholder relationships from practitioners to C-suite.
• Collaborate with Product and Platform Engineering to implement customer feedback.
• Prepare account reviews, success plans, and executive-level communications.

Skills

Technical account management

Customer success

B2B SaaS experience

Sales within enterprise accounts

Job description

TrueFoundry is seeking a Technical Account Manager (Strategic Accounts) to own a portfolio of enterprise customers in a hybrid, US-based setup. You will drive adoption with platform engineers and expand revenue with executive sponsors, serving as the primary contact for strategic clients.

You will coordinate with Product and Platform Engineering to close the feedback loop, manage renewals, and deliver executive-ready reviews.