Strategic Technical Account Manager – Enterprise Success

Interact Software; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

Interact Software seeks aTechnical Account Manager (TAM) to serve as trusted advisor for enterprise customers, maximizing value from our solutions and helping achieve business objectives.

The role blends technical guidance with account management across US/global clients, handling escalations, guiding integrations and APIs, and collaborating with Product, Engineering and Customer Success teams to drive adoption and renewals.

Qualifications

• Significant client-facing technical experience in a TAM or similar role.
• Proven track record managing and growing enterprise or complex client accounts.
• Experience providing technical guidance with APIs, integrations, and cloud-based solutions.
• Strong problem-solving and communication skills for executives and engineers.
• Ability to lead discussions with senior leaders and influence decisions.

Responsibilities

• Act as the primary technical point of contact for key accounts, building strong relationships and understanding their business objectives.
• Provide proactive and reactive technical support, troubleshooting issues, and ensuring timely resolution to maintain customer satisfaction.
• Collaborate with internal teams to develop tailored solutions that align with customer requirements and maximise the value of products and services.
• Guide customers through best practices for implementation, integration, and ongoing optimisation of technical solutions.
• Oversee technical escalations, ensuring complex issues are resolved efficiently while maintaining clear communication with stakeholders.
• Identify potential risks to customer satisfaction and retention and address concerns proactively.
• Provide insights and recommendations based on customer feedback to influence product development and service improvements.

Skills

Enterprise accounts

APIs & integrations

Cloud platforms

SQL databases

Stakeholder mgmt

Escalation handling

Customer success

Cross-functional

Tools

REST APIs

OAuth/SSO

SQL

Job description

Interact Software seeks aTechnical Account Manager (TAM) to serve as trusted advisor for enterprise customers, maximizing value from our solutions and helping achieve business objectives.

The role blends technical guidance with account management across US/global clients, handling escalations, guiding integrations and APIs, and collaborating with Product, Engineering and Customer Success teams to drive adoption and renewals.