Strategic Enterprise Tech Account Manager

Balance; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Stock options

Health insurance

Dental plan

Vision plan

Job summary

Balance is seeking a Technical Account Manager to own strategic enterprise relationships from kickoff to renewal. The role requires deep engineering depth and the ability to troubleshoot integrations, logs, and data with your own hands.

You will manage onboarding, align cross-functional teams, and drive renewals, upsell, and customer success. This position is onsite in New York City at least three days a week and reports to the Director of Account Management.

Qualifications

• 3+ years in enterprise B2B account management.
• Strong presentation skills suitable for executive reviews.
• Deep technical background with software experience.
• Able to read code, trace logs, and diagnose integrations.

Responsibilities

• Own a portfolio of strategic enterprise accounts and drive retention and expansion outcomes.
• Lead adoption, QBRs and EBRs with executive stakeholders using data to show performance and set strategy.
• Own renewals and identify upsell and cross-sell opportunities across your book.
• Serve as day-to-day contact for account health, handling technical questions about integrations and data.
• Lead onboarding and complex implementations, coordinating Product, Engineering, Legal, and Finance Ops teams toward shared outcomes.
• Translate customer feedback into clear input for Product and Engineering.

Skills

Account management

Enterprise client mgmt

Executive communication

Technical software reading

SQL

AI in technical work

Job description

Balance is seeking a Technical Account Manager to own strategic enterprise relationships from kickoff to renewal. The role requires deep engineering depth and the ability to troubleshoot integrations, logs, and data with your own hands.

You will manage onboarding, align cross-functional teams, and drive renewals, upsell, and customer success. This position is onsite in New York City at least three days a week and reports to the Director of Account Management.