Strategic Technical Account Manager (Payments)

Bilt; New York (NY); On-site; USD 160,000 - 190,000; Full time

Benefits offered by this job

Health insurance from day one

401k plan with a match

Unlimited PTO

Equity and performance bonus program

Commuter FSAs

Employee rewards (Bilt Points)

Team events

Job summary

Bilt is seeking a Technical Account Manager to own the technical relationship for a portfolio of enterprise and retail partners. You will ensure our API-driven platform fits partner operations from launch onward and translate real-world requirements into roadmap input while owning the integration work that gets partners live.

This role demands strong technical acumen, relationship management, and an ability to navigate ambiguity in a growing product line.

Qualifications

• 5+ years in a technical account management, solutions engineering, implementation, or partner engineering role.
• Strong understanding of RESTful APIs, webhooks, and how to read/write API specifications
• Experience in payments, loyalty programs, and POS/retail hardware is a plus
• Track record of owning technical relationships with external partners, including scoping, launch, and post-launch support
• Excellent written and verbal communication skills; able to present engineering details and executive summaries

Responsibilities

• Partner with product and engineering during pre-launch to scope integrations to partner needs.
• Own end-to-end launch process for assigned partners and ensure API-driven platform fits their ecosystem.
• Voice partner needs internally to influence roadmap and product decisions.
• Present integrations and capabilities concisely to client management and executives.
• Manage post-launch support, troubleshoot issues, and document bugs for resolution.
• Run technical calls across partners, payment devices, and processors to align on launch.
• Collaborate on ticket docs, test plans, and end-to-end validation in test environments.
• Identify new capabilities and integration opportunities to expand offerings.
• Create internal/external training materials and flow diagrams.
• Have a base knowledge of SQL and Postman to validate information quickly.

Skills

Technical account mgmt

RESTful APIs

SQL

Postman

Payments

Loyalty programs

Stakeholder management

Communication

Tools

Postman

API specs

Job description

Bilt is seeking a Technical Account Manager to own the technical relationship for a portfolio of enterprise and retail partners. You will ensure our API-driven platform fits partner operations from launch onward and translate real-world requirements into roadmap input while owning the integration work that gets partners live.

This role demands strong technical acumen, relationship management, and an ability to navigate ambiguity in a growing product line.