Technical Onboarding & Success Engineer

Bolster AI; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Flexible time off

Equity

401(k)

Job summary

Bolster AI is seeking a Customer Success Engineer to provide hands-on technical guidance for direct customers, helping them onboard, implement, and extract ongoing value from Bolster's platform. You will configure integrations, APIs, and workflows across domains to match each customer’s setup.

You’ll lead technical trainings and product demos, troubleshoot with cross-functional teams, and collaborate with Customer Success Managers as the technical lead for accounts.

Qualifications

• 3+ years in a technical, customer-facing role.
• Able to learn a product quickly and explain it clearly to non-technical customers.
• Strong written and verbal communication.
• Detail-oriented and organized; manage multiple customers and items.
• Growth-minded with path toward TAM or SE roles.
• Familiarity with APIs, web concepts, or integrations preferred.

Responsibilities

• Lead onboarding and implementation for direct Bolster customers.
• Configure integrations, APIs, and platform settings for customer setups.
• Run technical training sessions and demos for ramping customers.
• Provide hands-on troubleshooting with Support, Security Ops, and Engineering.
• Partner with Customer Success Managers as the technical point of contact.
• Track common questions and feed feedback to Product/Docs.
• Build deep product knowledge across Bolster capabilities.

Skills

Technical support

Customer-facing

Communication

Onboarding

Growth mindset

Tools

Zendesk

Salesforce

APIs

Scripting basics

Job description

Bolster AI is seeking a Customer Success Engineer to provide hands-on technical guidance for direct customers, helping them onboard, implement, and extract ongoing value from Bolster's platform. You will configure integrations, APIs, and workflows across domains to match each customer’s setup.

You’ll lead technical trainings and product demos, troubleshoot with cross-functional teams, and collaborate with Customer Success Managers as the technical lead for accounts.