Strategic Account Manager - Tech-Savvy Growth & Retention

Balance; New York (NY); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Stock options

Health insurance

Dental plan

Vision plan

Job summary

Balance is seeking an Account Manager to own our most strategic relationships end-to-end, from kickoff to renewal, with real engineering depth to troubleshoot integrations and logs when needed. Reports to Balance’s Director of Account Management and works onsite in New York City at least 3 days a week.

You will own a portfolio of strategic enterprise accounts, drive adoption, run executive reviews, and lead onboarding and complex implementations while coordinating cross-functional teams to

Qualifications

• 3+ years in enterprise B2B account management.
• Strong presentation skills for executive reviews.
• Experience leading complex customer implementations and expansions.

Responsibilities

• Own a portfolio of strategic enterprise accounts for retention and expansion.
• Lead QBRs and EBRs with executive stakeholders using data to show performance and set strategy.
• Own renewals and identify upsell and cross-sell opportunities across the book.
• Coordinate onboarding and complex implementations across Product, Risk, Engineering, Legal, Finance Ops and external stakeholders.

Skills

Enterprise AM

Executive presentations

Implementation leadership

SQL reading

AI usage

Data-driven

Tools

SQL

Job description

Balance is seeking an Account Manager to own our most strategic relationships end-to-end, from kickoff to renewal, with real engineering depth to troubleshoot integrations and logs when needed. Reports to Balance’s Director of Account Management and works onsite in New York City at least 3 days a week.

You will own a portfolio of strategic enterprise accounts, drive adoption, run executive reviews, and lead onboarding and complex implementations while coordinating cross-functional teams to