Strategic Technical Account Manager — Enterprise Success

Harmony; New York (NY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and benefits

Comprehensive health, dental, and vision benefits

401(k) with company match

Collaborative team environment

Job summary

Harmony is seeking a Technical Account Manager to manage post-sale technical relationships with customers. This role involves ensuring product functionality, driving adoption, and being the primary contact for assistance and issue resolution.

You will work closely with technical teams to troubleshoot issues, monitor customer health, and contribute to enhancing the service management platform. Opportunities for growth and support are provided from day one.

Qualifications

• 2+ years of experience in a technical account management or similar role.
• Strong foundation in working with APIs and integrations.
• Ability to prioritize across competing needs effectively.

Responsibilities

• Own the ongoing relationship with a portfolio of customers.
• Drive product adoption and monitor customer health proactively.
• Troubleshoot technical issues and elevate bugs to Engineering.

Skills

Technical account management

API integrations

Cloud infrastructure

Problem-solving

Clear communication

Proactive mindset

Tools

ServiceNow

Jira Service Management

Freshservice

Okta

Job description

Harmony is seeking a Technical Account Manager to manage post-sale technical relationships with customers. This role involves ensuring product functionality, driving adoption, and being the primary contact for assistance and issue resolution.

You will work closely with technical teams to troubleshoot issues, monitor customer health, and contribute to enhancing the service management platform. Opportunities for growth and support are provided from day one.