Strategic Technical Account Manager (Gov/SaaS)

Forward Networks; Columbia (MD); On-site; USD 240,000 - 270,000; Full time

Job summary

Forward Networks is seeking an experienced Technical Account Manager (TAM) to manage customer relationships and drive success across the platform for enterprise clients. You will understand customer goals and translate them into measurable value, leading onboarding and ongoing engagement across accounts.

You will partner with product, engineering, and sales teams to advocate for customers, monitor health metrics, and plan strategic growth initiatives while traveling as needed.

Qualifications

• Bachelor’s degree in business or IT.
• 5+ years in technical account management or customer success in tech/SaaS.
• Ability to articulate business value of technology.
• Proven track record of building relationships and driving product adoption.
• Excellent communication and presentation skills.
• Willingness to travel; TS/SCI with CI Poly or greater.

Responsibilities

• Develop and maintain strong customer relationships as the primary contact.
• Drive product adoption and ensure customers achieve business goals.
• Create and execute strategic account plans for growth.
• Advocate for customers with product and engineering teams.
• Lead onboarding and training to ensure platform proficiency.
• Monitor health metrics and provide data-driven insights.

Skills

Customer success

Account management

SaaS

CRM tools

Communication

Education

Bachelor’s degree

Tools

Salesforce

Data analytics

Job description

Forward Networks is seeking an experienced Technical Account Manager (TAM) to manage customer relationships and drive success across the platform for enterprise clients. You will understand customer goals and translate them into measurable value, leading onboarding and ongoing engagement across accounts.

You will partner with product, engineering, and sales teams to advocate for customers, monitor health metrics, and plan strategic growth initiatives while traveling as needed.