Senior Technical Account Manager - Federal & Enterprise

NEPSE Trading; Northern (KY); Hybrid; USD 106,000 - 185,000; Full time

Benefits offered by this job

Discretionary bonus

Restricted Stock Units

401(k) match

Job summary

Workiva's Technical Account Managers (TAMs) are a critical part of our customer-facing team, serving federal and enterprise accounts. The TAM acts as the primary point of contact and strategic advisor for high-profile customers, managing all aspects of product support for the customer from issue resolution to proactive planning, guidance and prevention.

This role blends account management strategies with technical advanced support skills to act as a trusted advisor, navigating complex customer

Qualifications

• Six or more years in a technical account management or related SaaS role.
• Experience working with federal customers and government requirements preferred.
• Strong knowledge of databases and APIs; familiar with XML/JSON structures.

Responsibilities

• Serve as primary liaison for strategic customers to ensure timely response and resolution.
• Maximize customer ROI on the Workiva Platform with emphasis on security and compliance.
• Manage SLAs, lead regular customer meetings, and drive platform adoption.

Skills

Technical Account Management

Customer Success Management

SaaS Support

Client Services

Account Management

Education

Bachelor's degree

Tools

Splunk

Jira

Confluence

AWS Services

Zendesk

Microsoft SQL

Oracle SQL

PostgreSQL

RedShift

Job description

Workiva's Technical Account Managers (TAMs) are a critical part of our customer-facing team, serving federal and enterprise accounts. The TAM acts as the primary point of contact and strategic advisor for high-profile customers, managing all aspects of product support for the customer from issue resolution to proactive planning, guidance and prevention.

This role blends account management strategies with technical advanced support skills to act as a trusted advisor, navigating complex customer