Strategic Technical Account Manager: Drive Customer Value

NetApp; Wichita (KS); On-site; USD 88,000 - 132,000; Full time

Benefits offered by this job

Health Insurance

Employee Stock Purchase Plan

Paid Time Off

Job summary

NetApp is seeking a Technical Account Manager (TAM) to blend deep technical expertise with customer success to deliver outstanding experiences and drive meaningful business outcomes. You will guide product adoption, provide technical consultation, and help customers realize the full value of NetApp solutions.

In this role you will build trusted relationships with key technical personas, co-create success plans, run guided demos, and perform technical health checks.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 2-3 years in a customer-facing role in tech or IT.
• Strong communication and interpersonal skills.
• Foundational knowledge of enterprise IT, cloud, storage, or networking.
• Experience with CRM or customer success platforms is a plus.

Responsibilities

• Consult with customers to provide technical advice and training plans.
• Develop and nurture relationships with key technical personas.
• Facilitate onboarding and adoption activities, and guided demos.
• Conduct technical health checks and manage escalations.
• Monitor adoption, perform predictive risk mitigation, advise on value.
• Provide assessments to optimize NetApp assets and opportunities.
• Support renewal and expansion with technical health plans.
• Lead strategic technical initiatives and cross-functional collaboration.

Skills

Communication skills

Interpersonal skills

Analytical mindset

Prioritization

CRM familiarity

Education

Bachelor's degree in CS/IT/Engineering/Business

2-3 years in a customer-facing role

Foundational IT knowledge (cloud, storage, networking)

Tools

Salesforce

Gainsight

Job description

NetApp is seeking a Technical Account Manager (TAM) to blend deep technical expertise with customer success to deliver outstanding experiences and drive meaningful business outcomes. You will guide product adoption, provide technical consultation, and help customers realize the full value of NetApp solutions.

In this role you will build trusted relationships with key technical personas, co-create success plans, run guided demos, and perform technical health checks.