Enterprise Technical Account Manager: Networking & Support

Cloudflare; Washington (District of Columbia); On-site; USD 99,000 - 136,000; Full time

Benefits offered by this job

Medical/Rx Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Savings Plan

Employee Stock Participation Plan

Job summary

Cloudflare seeks a Technical Account Manager (TAM) to own post-contract support for Enterprise customers. You will be the primary technical contact, manage escalations, and collaborate with CS and Account teams to align with roadmaps and requirements.

Strong networking knowledge (L3/L4), customer service, and problem-solving skills are essential. Occasional travel and weekend quarter work may be required; base in Washington DC area.

Qualifications

• Understanding of networking and routing protocols (BGP, OSPF, IPSec, GRE).
• Experience with security products and technologies (Firewall, IPS, DDoS).
• System integration across multi-vendor environments & data centers.
• Basic troubleshooting tools: traceroute, WireShark, dig, curl.
• 8+ years in a customer-facing technical account role.
• Experience with Fortune 500 clients and leadership teams.
• OSI Model and general internet/apply network security concepts.
• Cloudflare products and customer-focused mindset.

Responsibilities

• Serve as primary technical support contact.
• Collaborate with cross-functional teams to ensure high satisfaction.
• Provide feedback to product/engineering based on customer needs.
• Maintain knowledge of Cloudflare products and deployment topologies.
• Prepare and deliver quarterly reviews and SLA metrics.

Skills

BGP

OSPF

IPSec

GRE

Firewall

IPS

DDoS

System integration

Traceroute

WireShark

Dig

cURL

8+ years exp

Fortune 500 exposure

OSI Model

Proxy concepts

Cloudflare products

Customer focus

Relationship building

Tools

Networking tools

Job description

Cloudflare seeks a Technical Account Manager (TAM) to own post-contract support for Enterprise customers. You will be the primary technical contact, manage escalations, and collaborate with CS and Account teams to align with roadmaps and requirements.

Strong networking knowledge (L3/L4), customer service, and problem-solving skills are essential. Occasional travel and weekend quarter work may be required; base in Washington DC area.