Strategic Technical Account Manager for Relativity (Remote)

Relativity; New Hampshire; Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers using the Relativity platform. You will develop account plans, manage technical relationships, and drive success across customer projects and KPIs.

The role requires cross-functional coordination, incident resolution, and SME-level Relativity knowledge. Travel up to 10% and a remote/hybrid work setup are available.

Qualifications

• Experience with SQL and Windows platforms for troubleshooting.
• Excellent written and verbal communication required.
• Familiar with SaaS and hybrid environments.
• Relativity Certified Administrator and Relativity Expert preferred.

Responsibilities

• Develop a strong understanding of projects impacting your service area and minimize impact.
• Guide resolution of critical customer incidents.
• Lead technical success plans for positive Relativity experiences.
• Ensure service quality and plan for future demand and capacity.
• Act as SME and collaborate with cross-functional teams to improveRelativity.
• Drive internal service reviews on performance and quality.
• Partner with Product/Engineering to troubleshoot incidents.
• Provide best practices on Relativity usage to customers.
• Maintain flexibility to work other time frames as needed.
• Demonstrate core company values consistently.
• Follow Knowledge-Centered Support (KCS) practices.
• Exhibit SME knowledge in Relativity.
• Relativity Certified Administrator required.
• Travel up to 10% for customer engagements.

Skills

SQL

Windows platform

Strong written and verbal comms

Project management

Work under pressure

Education

ITIL Certification

Tools

Relativity Certified Administrator

Relativity Expert

Job description

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers using the Relativity platform. You will develop account plans, manage technical relationships, and drive success across customer projects and KPIs.

The role requires cross-functional coordination, incident resolution, and SME-level Relativity knowledge. Travel up to 10% and a remote/hybrid work setup are available.