Remote Senior Technical Account Manager — Relativity SME

Relativity; Alabama; Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers using the Relativity platform, guiding them to achieve goals and KPIs. The TAM will develop account plans, manage technical relationships, and collaborate with Product and Engineering to resolve incidents and optimize success across multiple projects and customers.

This remote/hybrid role requires strong communication, problem solving, and a proactive mindset to ensure customer outcomes and long-term

Qualifications

• Experience with SQL and Windows platforms and troubleshooting complex technical issues.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and meet deadlines.
• Experience in SaaS and hybrid cloud environments.
• ITIL Certification and Relativity expertise preferred.

Responsibilities

• Develop an account plan and strategy for leveraging the Relativity platform to achieve customers' objectives.
• Perform ongoing technical account oversight and manage the technical relationship with the customer.
• Work cross-functionally to solve problems and guide internal stakeholders to the best solutions.
• Lead technical success plans to ensure customers have a positive experience using Relativity.
• Be accountable for service quality and anticipate future demand for capacity planning.

Skills

SQL

Windows

Communication

Data Analysis

Data Visualization

Data Governance

Database Management

Legal Analysis

Legal Research

Natural Language

Job description

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers using the Relativity platform, guiding them to achieve goals and KPIs. The TAM will develop account plans, manage technical relationships, and collaborate with Product and Engineering to resolve incidents and optimize success across multiple projects and customers.

This remote/hybrid role requires strong communication, problem solving, and a proactive mindset to ensure customer outcomes and long-term