Senior Technical Account Manager - Relativity Specialist

Relativity; Missouri; Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers using the Relativity platform. You will develop account plans, manage technical relationships, and guide cross-functional teams to resolve issues and drive successful outcomes.

This remote/hybrid role requires travel about 10%, strong communication, and expertise with SQL/Windows and the e-discovery domain. You will partner with Product and Engineering to improve solutions and deliver measurable project KPIs.

Qualifications

• Experience with SQL and Windows platform in enterprise environments.
• Strong written and verbal communication skills.
• Experience in SaaS/IaaS and/or Hybrid environments.
• Knowledge of e-discovery industry and Relativity products.
• ITIL certification preferred or equivalent experience.

Responsibilities

• Develop an account plan and strategy for leveraging the Relativity platform to achieve customer objectives.
• Perform ongoing technical account oversight and manage the technical relationship with the customer.
• Lead technical success plans to ensure customers have a positive experience with Relativity.
• Collaborate with Product and Engineering to troubleshoot and resolve incidents.
• Travel up to 10% for customer engagements and cross-functional initiatives.

Skills

Communication

Data Analysis

Data Visualization

Information Retrieval

Legal Analysis

Natural Language

Relativity Expert

Education

Relativity Certified Administrator

ITIL Certification

Tools

SQL

Windows

Job description

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers using the Relativity platform. You will develop account plans, manage technical relationships, and guide cross-functional teams to resolve issues and drive successful outcomes.

This remote/hybrid role requires travel about 10%, strong communication, and expertise with SQL/Windows and the e-discovery domain. You will partner with Product and Engineering to improve solutions and deliver measurable project KPIs.