Strategic Technical Account Manager (Remote)

Relativity; Kansas; Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers, ensuring successful outcomes with Relativity products. You will manage technical relationships, develop account plans, and lead technical success initiatives while collaborating with Product and Engineering to resolve incidents.

Ideal candidates will have strong SQL/Windows experience, SaaS and hybrid environment familiarity, and the ability to travel up to 10% for customer engagements.

Qualifications

• Experience with SQL and Windows platform.
• Strong written and verbal communication skills.
• Experience in SaaS/Hybrid environments.
• Familiarity with e-discovery industry and Relativity products.
• Ability to work under pressure and manage multiple projects.

Responsibilities

• Develop an account plan and strategy for leveraging the Relativity platform.
• Oversee technical relationships and guide internal stakeholders to solutions.
• Lead technical success plans for positive customer outcomes.
• Ensure quality of service and plan for growth and capacity.
• Collaborate with cross-functional teams to improve Relativity products and customer experience.
• Lead internal service review meetings on performance and quality.
• Partner with Product and Engineering to troubleshoot incidents.
• Provide best practices on Relativity usage to customers.
• Travel up to 10% for customer engagements.

Skills

Business Intelligence

Communication

Data Analysis

Database Management

Data Governance

Data Visualization

Information Retrieval

Legal Analysis

Legal Research

Natural Language

Relativity Certified Administrator

Education

ITIL Certification

Tools

SQL

Job description

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers, ensuring successful outcomes with Relativity products. You will manage technical relationships, develop account plans, and lead technical success initiatives while collaborating with Product and Engineering to resolve incidents.

Ideal candidates will have strong SQL/Windows experience, SaaS and hybrid environment familiarity, and the ability to travel up to 10% for customer engagements.