Remote Senior Technical Account Manager - Relativity SME

Relativity; Delaware; Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers using the Relativity platform to achieve their goals. The TAM develops account plans, oversees technical relationships, guides incident resolution, and leads technical success plans across multiple projects and teams.

You will collaborate with Product and Engineering, showcase SME knowledge, and travel up to 10% of the time for customer engagements, ensuring strong outcomes and long-term satisfaction.

Qualifications

• Proven ability to analyze data and translate into actionable insights.
• Strong communication and cross-functional collaboration skills.
• Experience in SaaS/enterprise environments is a plus.

Responsibilities

• Develop a strong understanding of projects across your service area.
• Guide the resolution of critical customer incidents.
• Lead technical success plans to ensure positive customer experiences.
• Collaborate with Product and Engineering to improve Relativity.
• Attend internal service reviews and advocate best practices.

Skills

BI

Data Analysis

Database Management

Data Governance

Data Visualization

Legal Analysis

Legal Research

Natural Language

Job description

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers using the Relativity platform to achieve their goals. The TAM develops account plans, oversees technical relationships, guides incident resolution, and leads technical success plans across multiple projects and teams.

You will collaborate with Product and Engineering, showcase SME knowledge, and travel up to 10% of the time for customer engagements, ensuring strong outcomes and long-term satisfaction.