Senior Technical Account Manager — Remote Relativity SME

Relativity; Nevada (IA); Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers in achieving goals and overcoming technical challenges using the Relativity platform. The TAM will develop account plans, manage technical relationships, and drive successful customer outcomes across projects and KPIs.

The role requires collaboration with cross-functional teams, guiding internal stakeholders, and maintaining SME knowledge of Relativity.

Qualifications

• Experience with SQL and Windows platforms; troubleshooting complex technical issues.
• Strong written and verbal communication skills; ability to work under pressure.
• Experience in SaaS, IaaS, or hybrid environments; knowledge of e-discovery industry and Relativity products.

Responsibilities

• Develop an account plan and strategy for leveraging the Relativity platform.
• Manage ongoing technical account oversight and relationships with customers.
• Lead technical success plans and drive incident resolution with cross-functional teams.
• Collaborate with Product and Engineering to improve customer experience and resolve incidents.
• Share best practices on the use of Relativity and contribute to capacity planning for customers.

Skills

SQL

Windows

Communication

Problem solving

SaaS experience

Tools

Relativity Expert

Relativity Certified Administrator

ITIL Certification

Job description

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers in achieving goals and overcoming technical challenges using the Relativity platform. The TAM will develop account plans, manage technical relationships, and drive successful customer outcomes across projects and KPIs.

The role requires collaboration with cross-functional teams, guiding internal stakeholders, and maintaining SME knowledge of Relativity.