Remote Technical Account Manager - Relativity SME

Relativity; Tennessee; Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers in achieving goals using the Relativity platform. The TAM will develop account plans, oversee technical relationships, and guide cross-functional teams to resolutions.

Key responsibilities include driving technical success plans, maintaining service quality, and collaborating with Product/Engineering to improve customer outcomes. Remote/Hybrid work is supported; travel up to 10% may be required.

Qualifications

• Proven experience with SQL and Windows platform.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and meet deadlines.
• Experience in SaaS, IaaS and/or Hybrid environments.
• Familiarity with e-discovery domain and Relativity products is a plus.

Responsibilities

• Develop an account plan and strategy for leveraging the Relativity platform to achieve customer objectives.
• Perform ongoing technical account oversight and manage the technical relationship with the customer.
• Work cross-functionally to solve problems and guide stakeholders to solutions.
• Lead technical success plans to ensure positive customer experiences with Relativity.
• Maintain service quality and factor future demand into capacity planning.

Skills

Business Intelligence (BI)

Communication

Data Analysis

Database Management

Data Governance

Data Visualization

Information Retrieval

Legal Analysis

Legal Research

Natural Language

Job description

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers in achieving goals using the Relativity platform. The TAM will develop account plans, oversee technical relationships, and guide cross-functional teams to resolutions.

Key responsibilities include driving technical success plans, maintaining service quality, and collaborating with Product/Engineering to improve customer outcomes. Remote/Hybrid work is supported; travel up to 10% may be required.