Strategic TAM | Relativity Expert | Remote

Relativity; Wisconsin; Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers using the Relativity platform. The TAM will develop account plans, manage technical relationships, and work cross-functionally to drive successful customer outcomes.

Remote/Hybrid role based in the United States. Requires SME knowledge in Relativity and the ability to travel up to 10% for customer engagements. ITIL certification and Relativity expertise are preferred.

Qualifications

• Proven experience with SQL and Windows platform.
• Experience troubleshooting complex technical issues across the enterprise.
• ITIL Certification preferred.
• Relativity expertise and administrator capabilities encouraged.

Responsibilities

• Develop understanding of projects in your service area to minimize impact.
• Guide resolution of critical customer incidents.
• Lead technical success plans for positive Relativity experiences.
• Ensure service quality and plan for future demand and capacity.
• Act as SME, collaborate with cross-functional teams to improve product and customer experience.
• Run internal service review meetings on performance and quality.
• Partner with Product and Engineering to troubleshoot incidents.
• Provide best practices on using Relativity to customers.
• Maintain flexibility to work other time frames as needed.
• Demonstrate commitment to company values.
• Contribute to Knowledge-Centered Support (KCS) processes.
• Exhibit SME knowledge in Relativity.
• Relativity Certified Administrator is required.
• Travel up to 10% for customer engagements.

Skills

SQL

Windows

Troubleshooting

ITIL Certification

Relativity Expert

Relativity Certified Administrator

Job description

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers using the Relativity platform. The TAM will develop account plans, manage technical relationships, and work cross-functionally to drive successful customer outcomes.

Remote/Hybrid role based in the United States. Requires SME knowledge in Relativity and the ability to travel up to 10% for customer engagements. ITIL certification and Relativity expertise are preferred.