Enterprise Technical Account Manager | Strategic Partner

RedSail Technologies; Spartanburg (SC); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Professional development

Job summary

RedSail Technologies is seeking a Technical Account Manager to partner with our strategic customers, ensuring seamless operations and technical success. The TAM will own end-to-end delivery, align with product and engineering teams, and drive proactive guidance and issue resolution across the pharmacy operations landscape.

The ideal candidate has 5+ years in enterprise account management, strong communication skills, and a track record of collaborating with cross-functional teams to deliver

Qualifications

• 5+ years of experience in enterprise account management or related roles.
• Experience diagnosing and resolving complex operational and technical issues.
• Ability to build trusted relationships with enterprise customers.
• Strong organizational and coordination skills across cross-functional teams.
• Excellent written and verbal communication with executive stakeholders.

Responsibilities

• Serve as dedicated operational and technical partner for assigned strategic customers.
• Own day-to-day operational success and coordinate resources.
• Troubleshoot issues involving integrations, data exchanges, and transactions.
• Escalate with complete context to internal teams and maintain single point of accountability.
• Translate customer needs into clear requirements for Product and Engineering.

Skills

Enterprise account management

Technical account management

Customer operations

Project management

Excellent communication

Education

Bachelor's degree or equivalent

Job description

RedSail Technologies is seeking a Technical Account Manager to partner with our strategic customers, ensuring seamless operations and technical success. The TAM will own end-to-end delivery, align with product and engineering teams, and drive proactive guidance and issue resolution across the pharmacy operations landscape.

The ideal candidate has 5+ years in enterprise account management, strong communication skills, and a track record of collaborating with cross-functional teams to deliver