Strategic Technical Account Manager

Extension, Inc; Milwaukee (WI); On-site; USD 110,000 - 160,000; Full time

Job summary

Extension, Inc. is seeking an early member of our Technical Account Management team to influence onboarding, adoption, retention, and expansion for a growing B2B SaaS platform.

You will partner with customers to define success plans, drive product adoption, and deliver measurable outcomes while collaborating with Product, Engineering, and Support to resolve issues and scale TAM processes.

Qualifications

• 3–5+ years in TAM, Solutions Consulting, Implementation, Customer Success, or post‑sale account growth within a B2B SaaS or technology environment.
• Experience managing customer accounts and driving retention, adoption, or expansion.
• Strong project management with a track record of delivering results.
• Comfortable discussing technical products, integrations, workflows, and customer use cases.
• Experience managing complex projects across customer and internal teams.
• Strong communication, organization, problem-solving, and relationship-building skills.

Responsibilities

• Manage a portfolio of customers from onboarding through adoption, renewal, and expansion.
• Develop account plans and customer success strategies with clear goals, milestones, and timelines.
• Drive product adoption and measurable customer outcomes.
• Identify and advance expansion opportunities, including upselling, cross-selling, and module growth.
• Lead customer and executive reviews focused on usage, business value, and growth opportunities.
• Partner with Operations, Support, Product, and Engineering to resolve issues and deliver customer solutions.
• Identify at-risk accounts and implement recovery plans.
• Provide actionable customer feedback to Product and Engineering teams.
• Develop TAM playbooks, processes, reporting, and operating rhythms as the company scales.
• Help coach internal partners on effective account management practices.

Skills

Technical Account Management

Solutions Consulting

Customer Success

Project Management

Communication Skills

Relationship Building

Job description

Extension, Inc. is seeking an early member of our Technical Account Management team to influence onboarding, adoption, retention, and expansion for a growing B2B SaaS platform.

You will partner with customers to define success plans, drive product adoption, and deliver measurable outcomes while collaborating with Product, Engineering, and Support to resolve issues and scale TAM processes.