Strategic Technical Account Manager - Enterprise SaaS

Contruent; Naperville (IL); On-site; USD 120,000 - 170,000; Full time

Job summary

Contruent is seeking a Technical Account Manager to serve as a strategic technical advisor for enterprise customers. You will own technical health, adoption success, and long-term value realization, working with Sales, Customer Success, Professional Services, Engineering, and Product to drive adoption and renewals.

This role emphasizes prevention, optimization, and partnership rather than pure support, with a focus on guiding architecture, performing assessments, and identifying expansion

Qualifications

• 7+ years experience in enterprise SaaS or related roles.
• Experience using Contruent Enterprise (formerly Ares Prism).
• Experience supporting complex enterprise customers.
• Project controls or capital project systems expertise.
• Strong communication and executive presence.

Responsibilities

• Act as the primary technical point of contact for assigned enterprise accounts.
• Own technical health of customer environments and drive adoption.
• Lead resolution of complex technical issues and anticipate risks.
• Support renewals with technical insight and identify expansion opportunities.
• Collaborate with cross-functional teams including Sales, Professional Services, and Product.

Job description

Contruent is seeking a Technical Account Manager to serve as a strategic technical advisor for enterprise customers. You will own technical health, adoption success, and long-term value realization, working with Sales, Customer Success, Professional Services, Engineering, and Product to drive adoption and renewals.

This role emphasizes prevention, optimization, and partnership rather than pure support, with a focus on guiding architecture, performing assessments, and identifying expansion